Shipping & Returns

Discreet Delivery
All orders are shipped in plain and discreet packaging, your package will simply contain your address & royal mail postage label indicating that package is from Finestan Trading Ltd.

Shipping
Your goods will usually be despatched same day (Monday to Friday), subject to our holiday dates. We do however request that customers allow up to 7 days for delivery. Orders reported lost during delivery cannot be replaced within this period. If on receiving an order we are unable to deliver an item within 14 days, we will contact you immediately to agree another time for delivery. If an agreement cannot be reached on a delivery time the customer will be offered an exchange or full refund.

Shipping Costs
In order to minimise the risk of losing items in the post we only send items using Royal Mail Recorded Delivery or 1st Class Certified Post.

Mainland UK delivery costs £3.00
EU Member States £12.00
Rest of the World £15.00

Packaging
All packaging will be plain and discreet. We place a return address label on the reverse of all packages which gives our company name "Finestan Trading Ltd" and address.

Returns
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition* within 30 days of receipt. We will issue a full refund on receipt, or exchange the item for a different product if preferred.

Please note:
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.

Please forward us the details of your original invoice and send these with the parcel to:

Finestan Trading Ltd
27 Old Gloucester Street
London WC1N 3XX
UK

*Note: The item must be returned in its original packaging with any enclosed documentation. Please handle with care.